Privacy Policy

This policy is written for parents, students, and tutors who use our website or contact us directly. It is a clear, practical explanation of our privacy practices, not a legal document drafted for lawyers.

This Privacy Policy is provided as general information about our practices and is not a substitute for legal advice. If you have specific legal questions about data protection law as it applies to you, we recommend consulting a qualified legal professional.

1. Introduction

Tutionist helps parents and students in Islamabad and Rawalpindi find suitable home and online tutors. To do this, we may collect certain personal information when you contact us by phone, WhatsApp, or through the contact form on our website. This policy explains what information we collect, why we collect it, and how it is used.

2. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

• Parent or customer name
• Phone number
• WhatsApp number
• Email address, if provided
• Student’s grade or class
• Subject required
• Educational board or level (such as Federal Board, Matric, O Level, A Level, or IGCSE)
• Preferred tutor gender, if specified
• Home or online tutoring preference
• General area or location, used to help match a suitable tutor
• Any message or enquiry details you choose to share with us
• Tutor application information, if you contact us to offer tutoring services

We only collect the information you choose to provide to us. We do not require you to submit more information than is reasonably necessary to respond to your enquiry or arrange tutoring services.

3. Information Provided Through Our Contact Form

Our website includes a contact form where you can share your name, phone number, your child’s grade, subject, board or level, tutor gender preference, and whether you prefer home or online sessions, along with an optional message. This information is sent to Tutionist so we can respond to your enquiry and, where appropriate, match you with a suitable tutor.

4. Information Provided by Tutors

If you contact Tutionist as a tutor interested in teaching opportunities, we may collect information relevant to your application, such as your name, contact details, subject expertise, and teaching background. This information is used to consider your suitability for tutoring opportunities and to contact you regarding potential placements.

5. How We Use Personal Information

We use the personal information we collect to:

• Respond to your enquiry
• Understand your tutoring requirements
• Identify and recommend a suitable tutor
• Communicate with you about tutoring arrangements, scheduling, or your enquiry
• Improve how we respond to and support parents, students, and tutors

We do not use personal information for purposes unrelated to responding to enquiries and providing tutoring-related services.

6. Tutor Matching and Communication

To arrange or provide tutoring services, it may be necessary to share relevant information with a potential tutor, such as the student’s grade, subject, board or level, general area, and tutoring preferences. This is done only where necessary to arrange a suitable match or to enable communication between a parent and a tutor.

We do not share all personal information you provide with every tutor. Information is shared only as needed to facilitate a specific tutoring arrangement.

7. Phone and WhatsApp Communications

If you contact Tutionist by phone or WhatsApp, we may process your phone number and the content of your communication as necessary to respond to your enquiry and provide our services. This may include saving your contact details so we can follow up with you regarding your request.

WhatsApp is operated by a separate company, and your use of WhatsApp to contact us is also subject to WhatsApp’s own privacy practices, which we do not control.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to help the website function correctly. Certain third-party services may process information where necessary to operate the website or provide our services.

9. Analytics and Third-Party Services

Certain third-party services may process information where necessary to operate the website or provide our services.

10. How We Protect Information

We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, or disclosure. However, no method of storing or transmitting information over the internet or by phone is completely secure, and we cannot guarantee absolute security.

11. How Long We Retain Information

We do not currently have a fixed retention period for personal information. We retain personal information for as long as reasonably necessary to respond to your enquiry, arrange tutoring services, or maintain a record of past communications, after which it may be deleted or securely stored in accordance with our general business practices.

12. Children’s Information

Tutionist provides tutoring services to school-age students, and some of our users are minors. We do not knowingly collect personal information directly from children without the involvement of a parent or guardian. If you are a parent or guardian submitting an enquiry on behalf of your child, you are providing that information to us on your child’s behalf. We ask that children do not independently submit personal information through our website, and that a parent or guardian handles all communication with Tutionist regarding tutoring arrangements for a minor.

13. Sharing of Information

We do not sell personal information. We may share personal information in the following circumstances:

• With a potential tutor, where necessary to arrange or provide tutoring services, as described in Section 6
• Where required by law or to comply with a legal obligation
• With service providers who help us operate our website or communications, where applicable

14. Third-Party Websites

Our website may contain links to third-party websites and platforms, including WhatsApp, Facebook, Instagram, and TikTok. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies separately.

15. User Privacy Choices and Requests

If you would like to ask what personal information we hold about you, request that we correct inaccurate information, or request that we delete your information, you may contact us using the details below. We will respond to reasonable requests where we are able to do so.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page along with an updated “Last Updated” date.

17. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us: